CANCELLATION POLICY  

At Datapeak Tech ("we," "our," or "us"), the one who is running Softandsilk, we hold user ("you," "your") convenience as a core commitment. We understand that sometimes fashion decisions change, and you may need to cancel an order. Our goal is to make the cancellation process simple, fair, and hassle-free. 

You may cancel an order within a limited window before it enters the fulfillment process. Once processing begins, cancellations may not be possible as items are already prepared for dispatch. We encourage you to review your cart carefully before confirming your purchase. 

Flexible Options for a Better Shopping Experience 

• Orders can be canceled if they haven’t yet been prepared for shipment. 
• Cancellation requests should be submitted through your account or our contact page. 
• Limited edition items may not be eligible for cancellation once placed. 
• Refunds, if applicable, will be issued to your original payment method after the request is processed. 

Fashion-First, Customer-Friendly Policy 

Our cancellation policy is designed with your style and satisfaction in mind. We know it can be easy to change your mind, especially when browsing new collections. Whether it’s a last-minute outfit change or a gift rethink, we want to support your decision. You can always reach out to our support team with questions regarding your order status or cancellation eligibility. 

We aim to keep this process smooth to match the convenience of online fashion shopping. While we try to accommodate all cancellation requests, certain limitations may apply based on item type. Our team is trained to handle such cases with care and efficiency. 

Please check the item details and cancellation eligibility before making a final decision. 

Cancellation Procedure: How It Works 

• Log into your account and navigate to your order history. 
• Select the order you wish to cancel and choose the cancellation option, if available. 
• Await confirmation from our support team regarding the success of your request. 
• In case the order cannot be canceled, we will provide information on alternative options such as returns. 

Non-Cancellable Items and Limitations 

Some products may be excluded from cancellation due to their nature or production process. 

These items are typically made to order or sourced specifically for your request. For such items, the cancellation option may not appear during checkout or post-order. 

We recommend reviewing all product descriptions to ensure confident selections. By placing an order for these items, you acknowledge and accept their cancellation limitations. 

Policy Updates and Your Responsibility 

We may revise this Cancellation Policy as our product range and customer needs evolve. Any changes will be reflected on this page, and it’s your responsibility to review the latest version. Your continued use of our platform after updates means you accept the revised terms. 

Our priority is to offer flexibility without compromising fairness to all shoppers. Please contact our customer care team at datapeaktech@gmail.com for any clarifications or concerns related to cancellations.