SHIPPING AND DELIVERY POLICY  

At Datapeak Tech ("we," "our," or "us"), home to Softandsilk, every user ("you," "your") order is packed with care and sent with intent.  

Our dispatch process is designed to reflect the elegance and quality you expect. Every package is assembled with intention, protecting the unique characteristics of your fashion picks. We aim to deliver more than just a product - we deliver a seamless and satisfying unboxing experience. 

Whether you're a new shopper or a loyal customer adding to your wardrobe, we treat each order with equal care. Our logistics process is built to maintain the grace of your fashion finds from warehouse to wardrobe. 

We take pride in making the delivery experience as polished and dependable as your online browsing. No matter the number of times you shop, we prioritize a consistent, quality delivery process. With us, your parcel arrives not only on time but in style. 

Nationwide Style Delivery 

Style knows no borders - and neither do we. We provide shipping across cities, towns, and even the more remote areas within India. 

Our active logistics reach Tier 2 and Tier 3 towns without any compromise in service. International shipping is not currently supported, but we are exploring opportunities for expansion. 

From urban streets to rural corners, every location is treated with equal importance and care. 

Behind the Scenes: How Orders Are Prepped 

As soon as your order is confirmed, our fulfillment team springs into action. Processing is typically completed within one to two business days, excluding weekends and public holidays. 

Every piece is inspected thoroughly to ensure quality and neatly packed with close attention to fabric type, fit, and form. When your order is ready to leave our facility, you'll receive a dispatch email with all the necessary details. Our operations balance speed and precision, delivering your garments in the condition they deserve. 

Our goal is to ensure that what you saw on the website is exactly what arrives at your door. We double-check every item for quality, carefully wrapping them to preserve their style. 

Even delicate pieces are cushioned appropriately to retain their original shape. 
Behind each package is a team dedicated to preserving the beauty and structure of your purchase. It’s not just shipping - it’s a curated dispatch process. 

Estimated Delivery and Courier Support 

Our reliable logistics partners are chosen for their professionalism and commitment to care. Shipping times vary based on your pin code but generally fall within a 3 to 8 business day window. External events such as weather or regional issues may impact delivery schedules. 

Should any such delay occur, we make sure to inform you at the earliest. Clear communication and dependable timelines are the backbone of our delivery promise. 

Receiving Your Fashion Right 

A missed delivery attempt doesn’t mean you miss out entirely. Our couriers will try up to three times to deliver your order successfully. To ensure timely delivery, please verify that your shipping address and contact information are accurate. 

Try to ensure someone is available to accept the package when it arrives. 
If your order is returned due to non-delivery, re-dispatch can be arranged - additional charges may apply. 

In Case of Delivery Issues 

While we take great care in packaging and dispatching, rare issues may occasionally arise during transit. If you receive a damaged parcel, please notify us within 48 hours so we can address the matter quickly. 

Sending clear images of the issue helps us process your request effectively. 
Based on our review, we may offer either a full refund or a replacement item. Missing deliveries will be investigated in close coordination with our courier partners, and updates will be shared with you regularly. 

Quick Reminders: 

• Notify us within 48 hours of receiving any damaged items 
• Include clear photo evidence for faster resolution 
• Refund or replacement decisions will depend on our case review 

Elevated Packaging for Elevated Pieces 

Some garments demand more than standard packaging - and we deliver on that. For premium, delicate, or high-value items, we implement special packing processes to safeguard your style investments.  

These details will be clearly mentioned on relevant product pages to manage expectations. Whether it’s a silk blouse or a designer jacket, your items will be housed in boxes or wraps suited to their texture and build. 

We factor in every detail, from softness to structure, before sealing your order for dispatch. 

Important Notes: 

• Fragile, luxury, or limited-edition items receive custom packaging 
• Product descriptions will mention any unique shipping requirements 
• Packaging methods vary based on fabric sensitivity 
• Special handling is applied to ensure premium condition upon arrival 

Connect with Our Support Team 

Have a question or concern about your delivery? We're just a message away. Reach out via datapeaktech@gmail.com, and our customer support team will guide you through any issues. 

Whether it’s a delivery delay, address update, or general inquiry, we respond with professionalism and speed. From checkout to the moment you wear your new outfit, we’re here to assist every step of the way. Your satisfaction defines our success - and we treat every interaction with care and respect.