REFUND AND RETURNS POLICY  

At Datapeak Tech ("we," "our," or "us"), our user ("you," "your") shopping experience on Softandsilk is more than a purchase - it’s a promise of elegance, satisfaction, and thoughtful service. Every piece you choose is handled with care and prepared to reach you in perfect condition. 

However, if something arrives with a flaw or defect, we're here to make it right with speed and professionalism. We value your satisfaction and strive to turn any issue into a solution you can trust. 

Your trust fuels our promise - to deliver fashion and fairness in every package. 

What to Do When Something’s Not Right 

If your order arrives less than perfect, we’re ready to assist you immediately. Reach out to our customer support within 48 hours of receiving your delivery. Make sure the product remains unused and is returned in its original packaging, with all tags and labels intact. Items must be sent back in the same condition in which they were received. 

Our support team responds quickly, courteously, and with full transparency to resolve the issue. 

Simple, Straightforward Returns 

Returning a product shouldn’t be complicated - and with us, it’s not. All we ask is that you contact us within 48 hours of receiving the item to initiate the return process. 

We'll guide you with clear, step-by-step instructions so you know exactly what to do. Only items that are unworn, unwashed, and have all tags attached are eligible for return. 

Once we receive and inspect your return, refunds or exchanges are completed within 5–7 business days. We make sure you are informed at every stage of the return process. 

From the moment you raise a request to the final resolution, we offer full visibility. 
Your returned item is handled with the same precision we use when preparing your original order. Our goal is to make the process as smooth as possible. We believe returning should be just as easy as purchasing. 

Items Excluded from Return Eligibility 

Certain items are non-returnable due to hygiene protocols and personalization. 

• Opened intimate apparel or bodysuits cannot be returned. 
• Innerwear, socks, and similar items are not returnable once used. 
• Garments sold in bundles or packs must be returned together to be eligible. 

Each item goes through a strict quality check before leaving our facility. To avoid confusion, please check individual product return eligibility before placing your order. We aim to maintain a healthy balance between fashion freedom and hygiene safety. 

Reviewing product details beforehand can help ensure a worry-free shopping experience. We appreciate your understanding and attention to these guidelines. 

Who Covers the Cost? Let’s Clarify 

Returns happen for different reasons, and we approach each one fairly. 

• If the return is due to damage, defect, or a wrong item, we’ll bear the return shipping cost. 
• In cases where you changed your mind, the shipping fee will be your responsibility. 
• We’ll send you clear shipping instructions to help you arrange the return easily. 

Transparency is key in every return interaction. We want to keep it simple: we cover the cost if it's our error, and you cover it if it's a preference change. 

All return processes are communicated clearly so there’s no guesswork involved. 
We aim for consistency, fairness, and a policy that respects both sides. That’s how we ensure that style meets accountability. 

Refunds That Respect Your Time 

Once your returned item reaches us, we begin the refund process without delay. Our team inspects the product to ensure it matches the return conditions. Once approved, your refund will be issued to the original payment method. It may take 5–7 business days for the amount to reflect in your account. You’ll receive a confirmation email the moment your refund is processed. 

We believe in closing the loop with honesty and efficiency. Every return and refund request is handled with care, just like your order. If you ever need help during this process, don’t hesitate to contact us. Our goal is to provide clarity and confidence every step of the way. With us, your money returns as gracefully as your fashion arrives. 

We’re Always Here to Assist 

Have a concern or need help with a return? We’re ready to listen and assist you. Email us anytime at datapeaktech@gmail.com and we’ll work on resolving your concern promptly.  

Whether you’re dealing with an incorrect product, delayed delivery, or something in between, we’ve got your back. Our support team is trained to handle each issue with empathy, accuracy, and attention. From beginning to end, your experience is our top priority. 

Because for us, it's not just about clothing you in style - it’s about delivering care in every thread. We value your feedback, your trust, and your time. That’s why we ensure every interaction is helpful and human. At Datapeak Tech, fashion meets responsibility - because your peace of mind is always in season. Let us take care of the details while you enjoy what you wear.